Frequently Asked Questions


The online website is governed according to the terms and conditions set forth herein, which the Customer undertakes to comply with. Agile Thinkers may, at any time, change all or part of the terms and conditions set forth herein.

Thank you for considering Agile Thinkers to support you with your Learning & Development requirement. The following document contains some useful information about our course booking process along with our terms and conditions. We recommend reading this document as it outlines the process and conditions that apply to all scheduled events and govern your relationship with Agile Thinkers.

If you have any questions regarding the information detailed in this document please contact our Training Team ([email protected]).

Ownership of the website
VAT: 510 123 970
Email: [email protected] 


On this page you can find all the terms and conditions for public course bookings.

You may instruct us to make a course registration in the following ways:

  • Completing and submitting a course registration form via our website
  • Completing an offline course booking form & supplying a Purchase Order to our training team

By completing and submitting a registration form or purchase order to our training team you agree to comply with our terms and conditions, which you should read before making a booking.

Your registration includes any relevant training documentation.

You can view a detailed list of what you’ll receive for your course on our website or within your course joining instructions. The joining instructions are sent at least one week prior to the course start date. If these are not received it may be that the email has been blocked by email providers, please check your junk mail folder and if not received, contact [email protected]

On occasion we may have to send you course materials in advance of the course. These materials will only be sent once full payment has been received. Any delay in sending these materials due to the non-payment of your course fees is your responsibility.

You will be able to join our Agile Thinkers Slack Community.

You will get an Agile Thinkers digital certificate of attendance at the end of each course. If you miss more than 20% of the time of the non–certified courses, you will not be able to issue your certificate of attendance.

In case of certified courses, if you fulfil all requisites, you will also be getting official certificate according to the course you choose from several global entities (Kanban University, ICAgile, Scaled Agile, Scrum Alliance, etc).

You will need to attend the full hours of each certified course, absences for more than 1 hour will not be accepted and you may not be considered for certification.

Most of our courses are in English. We strongly recommend you have a good English level of understanding. In case there is a foreign student in the class the course will be fully in English language.


Payment for your training can be made via CreditDebit card, Purchase Order or Bank Transfer.

We require full payment of your courses fees in advance of your training. This will usually be required 20 working days prior to your course start date. However, where a course is in high demand we may contact you to request payment sooner.

Your course registration[s] is only confirmed on receipt of full payment of the fees due. Until this time your course place is considered by us as provisional and can be cancelled or transferred at any time. It is your responsibility to ensure course fees are paid ahead of your training. We reserve the right to withhold exam registration and membership to the course certifying body until full payment is received.

In 30 days (This period may change according special agreements established previously with corporate clients). Please make sure you provide all the correct billing information at the time of the registration.


You may reschedule your event booking, for a maximum of 9 months, if request more than 30 days from the date of the service.

Requests made less than 30 days from the date of the service will need valid justification and is subject to approval.

If you are wishing to transfer to a course of higher value you will be required to pay the difference in price and/or the administration fee at the time of instructing the transfer. If the course you are transferring to is of lower value the original booking price will still be payable. 

You can cancel your event booking, if request more than 30 days from the date of the service.

Requests made less than 30 days from the date of the service will need valid justification and is subject to approval.

If you fail to attend to the event without any communication for the reason why, all fees already paid will be forfeit and you will not be able to attend a new course without payment of extra fees.

Refund orders are accepted up to 30 consecutive days after the purchase. If the purchase was made less than 30 days from the date of the service, there will be no refund. If Eventbrite and or PayPal and Stripe fees were charged, those costs will be deducted from the refund amount.

All requests for rescheduling, cancelations and refunds must be sent to the email [email protected] to be validated.

If a training course is canceled or postponed by The Agile Thinkers decision, we will tell you as soon as possible. When contacting you, we will provide you with details of options available. Options will include the same training course in a different date, a different course from Agile Thinkers training portfolio or a full refund of your pre-paid fees.

Please let us know if you have any access or support requirements when attending your training by contacting our training by email [email protected]

If you have any reason to complain or experience any problems with your training arrangements, before, during or after the course, you must immediately inform our training team.

Working agreement and suggestions to encourage the type of team environment that we want to foster during our training sessions for a remote training course.


Guidelines for a respectful Learning Experience

We are committed to facilitating a pleasant and enriching experience for all our attendees.

That’s is why it is critically important that we are clarifying how we’re going to work together to be most effective. So, let’s develop some working agreements and suggestions to encourage the type of team environment that we want to foster during our training sessions.


  • Inform your co-workers/colleagues what will be the time you’re attending training, and you shouldn’t be interrupted;
  • Look for a comfortable and quiet place to set your training spot;
  • Reduce distractions, noises and background interference;
  • Test your internet signal and guarantee you have a good connection;
  • Please please take some time to explore the tools and how to login;  
  • Visit the toilet 10m before the session starts;
  • Stay hydrated;
  • Bring a notebook and a pen with you;
  • Limit interruptions from family members;
  • Make sure you turn off Outlook, Gmail, Slack, WhatsApp, Skype or other sources of interruption; 
  • If you can, select flight mode on your phone;
  • Test your earphones.


  • While there are no questions, confirm you are mute; 
  • Ask for help if you have any questions unmuting yourself or sending a message in chat; 
  • Use Chat area to address the trainer some questions. As soon as possible, we will give feedback;
  • Respect the Time-boxes;
  • Be on time so you can deliver on time;
  • Don’t accept calls while you’re on training unless is extremely necessary and vital for you;
  • Please keep your camera on;
  • It’s completely forbidden for students to record audio or video of any kind or take pictures from the sessions without written agreement.
  • For training and Quality assurance purpose of our staff, we can record Video, Audio and the Chat of all sessions;
  • Have fun! Enjoy your course!

Privacy Conditons:

By registering for this course, you agree with the terms and conditions.

By registering for this course, you agree subscribing to our newsletter, which you can always cancel later.


Our privacy policy describes how Agile21 - The Agile Thinkers and the group of companies under the brand (we, us or our) collect and use personal data obtained from you when you visit our website, complete a trainer registration or booking form. You can view the full policy on our website

You acknowledge and agree that your personal data may be processed in accordance with this policy. Without this, we will be unable to provide you with certain training services and communications, such as send you confirmation of your registration, news from our trainers and other important information.

Our Privacy Policy is compliant with the General Data Protection Regulation (GDPR) from May 2018. We are the data controller in respect of any personal data we collect about you and have appointed a data protection officer (DPO) who is responsible for monitoring our data protection compliance.

You can contact our DPO emailing [email protected]


All material supplied by us remains the copyright of Agile Thinkers and no copies may be made without prior agreement.

Revised May 2022